Shipping policy
At OMNELLA HAVEN, we are committed to delivering your orders quickly, safely, and efficiently.
1. Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed on weekends or public holidays.
2. Shipping Time
Estimated delivery times vary depending on your location:
- Local Orders: 3–7 business days
- International Orders: 7–15 business days
Please note that delivery times may vary due to factors beyond our control, such as customs delays or courier issues.
3. Shipping Fees
Shipping fees are calculated at checkout based on your location and order size. We may offer free shipping on selected products or promotions.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your delivery in real time.
5. Delays & Issues
While we strive to meet delivery timelines, delays can occasionally occur. If your order is significantly delayed, please contact us and we will assist you promptly.
6. Incorrect Address
Please ensure that your shipping details are correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by customers.
7. Lost or Stolen Packages
OMNELLA HAVEN is not liable for lost or stolen packages confirmed as delivered by the courier. However, we will do our best to assist you in resolving the issue.
8. Contact Us
For any shipping-related questions or concerns, please contact us at:
Email: taiwoogongo@gmail.com